Quick Facts

OnDemand vs. ThinkBack: OnDemand is the revamped version of ThinkBack, offering enhanced features for data analysis.
Data Storage: Thinkorswim (TOS) OnDemand stores historical price data for up to 10 years for popular stocks and forex markets.
Market Data Types: OnDemand supports common data types including Trade, Quote, Mkt Depth, and custom data files.
Data Playback: Users can simulate trades using OnDemand’s data playback feature, replaying historical trades at variable speeds.
Minute Data: Minute-based data can be played back, facilitating intraday analysis and strategy testing.
Time-Indexed Data: Time-marked data files can be created and used for market profiling or volume analysis.
Available Exchanges: OnDemand covers numerous US exchanges and forex markets, providing broad coverage for analysis and backtesting.
Data Resolution: In addition to minute-based data, OnDemand allows for adjustments in time resolution, meeting the needs of various trading strategies.
Time Constraints: Data usage with OnDemand is restricted to non-professional and personal use cases.
Software Requirements: Thinkorswim OnDemand is fully integrated with the Thinkorswim trading platform, necessitating account authorization for full access.

Fixing ThinkOrSwim OnDemand Data: A Step-by-Step Guide

As a trader using ThinkOrSwim (TOS), having access to reliable and accurate OnDemand data is crucial for making informed investment decisions. However, there are instances where OnDemand data may not be functioning correctly, causing frustration and disrupting trading activities. In this article, we will explore the common issues related to TOS OnDemand data and provide a step-by-step guide on how to fix them.

Understanding ThinkOrSwim OnDemand Data

Before we dive into the troubleshooting process, it’s essential to understand what OnDemand data is and how it works. OnDemand data is a feature within TOS that allows traders to access historical price data, news, and other market-related information on demand. This data is updated in real-time, providing traders with a comprehensive view of the market.

Common Issues with TOS OnDemand Data

While OnDemand data is a powerful tool, it’s not immune to errors. Some common issues that traders may experience include:

Missing or incomplete data: In some cases, OnDemand data may not be available for certain symbols or time frames.
Incorrect or outdated data: Traders may encounter situations where the data is incorrect or outdated, leading to inaccurate analysis.
Error messages: TOS may display error messages when attempting to access OnDemand data, such as “Data Not Available” or “Server Error.”

Troubleshooting Steps for TOS OnDemand Data Issues

If you’re experiencing issues with OnDemand data, follow these step-by-step instructions to resolve the problem:

Step 1: Check Your Internet Connection

Ensure that your internet connection is stable and working correctly. A slow or interrupted connection can cause issues with OnDemand data.

Step 2: Verify Symbol Information

Verify that the symbol you’re trying to access is correct and active. Check if the symbol has been delisted or is no longer trading.

Step 3: Check Data Subscription

Ensure that you have a subscription to the data feed for the symbol you’re trying to access. Check your TOS account settings to verify that you have the necessary permissions.

Step 4: Restart TOS Platform

Sometimes, simply restarting the TOS platform can resolve issues with OnDemand data. Try closing and reopening the platform to see if this resolves the problem.

Step 5: Clear Cache and Cookies

Clear the cache and cookies in your web browser or TOS platform. This can help resolve issues related to outdated data or corrupted cache files.

Step 6: Contact TOS Support

If none of the above steps resolve the issue, contact TOS support for further assistance. They can help troubleshoot the problem and provide additional guidance.

Common Error Messages and Solutions

Error Message	Solution
Data Not Available	Check symbol information and data subscription. Verify that the symbol is active and you have the necessary permissions.
Server Error	Restart TOS platform and try again. If the issue persists, contact TOS support.
Timeout Error	Check internet connection and try again. If the issue persists, contact TOS support.

Best Practices for Using TOS OnDemand Data

To get the most out of TOS OnDemand data and minimize errors, follow these best practices:

Verify symbol information: Before accessing OnDemand data, ensure that the symbol information is correct and up-to-date.
Monitor data subscription: Regularly review your data subscription to ensure that you have access to the necessary data feeds.
Keep TOS platform up-to-date: Regularly update the TOS platform to ensure that you have the latest features and bug fixes.

Frequently Asked Questions:

What is ThinkOrSwim OnDemand Data?

ThinkOrSwim OnDemand Data is a feature provided by thinkorswim, a trading platform, that allows users to access historical data for various financial instruments. This feature enables traders to analyze and backtest trading strategies using historical market data.

Why is my ThinkOrSwim OnDemand Data not updating?

There could be several reasons why your ThinkOrSwim OnDemand Data is not updating. Here are a few possible causes:

Internet connectivity issues
Maintenance or updates on the thinkorswim platform
Data feed issues from the exchanges or market centers
Incorrect or outdated settings in your thinkorswim account

How to fix ThinkOrSwim OnDemand Data issues?

To resolve ThinkOrSwim OnDemand Data issues, try the following:

Check your internet connection and ensure it is stable
Restart the thinkorswim application or platform
Clear the thinkorswim cache or browser cache
Update your thinkorswim platform or application
Reach out to thinkorswim customer support for further assistance

Can I use multiple charts with ThinkOrSwim OnDemand Data?

Yes, you can use multiple charts with ThinkOrSwim OnDemand Data. This feature allows you to compare and analyze multiple instruments or time frames on separate charts.

What are the limitations of ThinkOrSwim OnDemand Data?

Some limitations of ThinkOrSwim OnDemand Data include:

Data latency: There may be a delay between the real-time market data and the OnDemand Data
Data availability: OnDemand Data might not be available for all instruments or time frames
Platform limitations: thinkorswim may have limitations on the number of charts or instruments you can access simultaneously

How to troubleshoot ThinkOrSwim OnDemand Data errors?

To troubleshoot ThinkOrSwim OnDemand Data errors, try the following:

Check error messages: Look for error messages on your thinkorswim platform or application
Verify settings: Ensure your thinkorswim account settings are correct and up-to-date
Refresh data: Try refreshing the OnDemand Data or restarting the thinkorswim application
Contact support: Reach out to thinkorswim’s customer support team for assistance

Fixing Delayed or Missing OnDemand Data in ThinkOrSwim