Problem 1: Slow loading or freezing: Restart the app or check internet connectivity.
Problem 2: Incorrect chart settings or data: Check your device’s date and time settings or sync your charts.
Problem 3: Error connecting to broker: Check your broker’s API credentials or contact customer support.
Problem 4: Wrong symbol or instrument: Double-check symbol or instrument to ensure it’s correct.
Problem 5: Missing or delayed data: Check data provider settings or contact customer support.
Problem 6: Unresponsive or crashing: Try restarting the app or uninstall & reinstall.
Problem 7: Problems with drawing or annotations: Clear your cache or check device’s performance.
Problem 8: Incorrect or missing settings: Check app settings or sync your devices.
Problem 9: Error with alerts or notifications: Check notification settings or silent mode.
Problem 10: Crashing or freezing on login: Check internet connectivity or contact customer support.
TradingView Mobile App Troubleshooting: A Comprehensive Guide
As a trader, you rely on your mobile device to stay connected to the markets and make informed decisions. The TradingView mobile app is a powerful tool that provides real-time data, charts, and analysis. However, like any software, it’s not immune to issues. In this article, we’ll explore common problems and provide step-by-step solutions to get you back up and running.
Common Issues with the TradingView Mobile App
Before we dive into troubleshooting, let’s identify some common issues that traders face with the TradingView mobile app. These include:
Login problems
Chart loading issues
Alert failures
Data feed errors
To resolve these issues, it’s essential to understand the underlying causes and follow a structured approach to troubleshooting.
Step 1: Check the Basics
When experiencing issues with the TradingView mobile app, the first step is to check the basics. Ensure that:
Your device is connected to a stable internet connection
The app is updated to the latest version
Your account credentials are correct
The app has the necessary permissions to function correctly
A quick check of these basics can often resolve issues without requiring further troubleshooting.
TradingView Account Setup
To ensure that your account is set up correctly, review the following:
Setting
Description
Account Type
Verify that you have the correct account type (e.g., free, pro, or premium)
Login Credentials
Confirm that your username and password are correct
Two-Factor Authentication
Ensure that 2FA is enabled and configured correctly
Notification Preferences
Review your notification settings to ensure that you receive important updates
Step 2: Identify the Issue
Once you’ve checked the basics, it’s time to identify the specific issue. Ask yourself:
What were you doing when the issue occurred?
What error messages are you seeing (if any)?
Have you made any recent changes to your device or app settings?
By gathering more information about the issue, you can narrow down the potential causes and develop a targeted solution.
Common Error Messages
The following table lists common error messages and their possible causes:
Error Message
Possible Cause
“Invalid credentials”
Incorrect login credentials or account issues
“Failed to load chart”
Poor internet connection or chart settings issues
“Alert failed to trigger”
Incorrect alert settings or platform issues
“Data feed error”
Issues with the data feed or server connectivity
Step 3: Apply Solutions
With the issue identified, it’s time to apply solutions. Here are some steps to resolve common problems:
For login issues: reset your password, check your account status, or contact TradingView support
For chart loading issues: check your internet connection, adjust chart settings, or try a different device
For alert failures: review your alert settings, check your notification preferences, or test your alerts
By following these steps, you can often resolve issues quickly and get back to trading.
TradingView Support Resources
If you’re unable to resolve the issue on your own, TradingView offers a range of support resources, including:
TradingView Wiki
TradingView Community Forum
TradingView Customer Support
These resources can provide valuable guidance and help you resolve even the most complex issues.
Additional Tips and Tricks
To minimize issues with the TradingView mobile app, consider the following best practices:
Regularly update the app: Ensure that you have the latest version of the app to take advantage of new features and bug fixes.
Use a stable internet connection: A poor internet connection can cause issues with chart loading, data feeds, and alert triggering.
Monitor your account activity: Regularly review your account activity to detect any suspicious behavior or issues.
Test your alerts: Periodically test your alerts to ensure that they are triggering correctly and that you receive notifications as expected.
By following these best practices, you can reduce the likelihood of issues and stay focused on your trading goals.
Frequently Asked Questions
Q&A
A
My account is locked out. To resolve this issue, please check the following:
Are you the authorized account holder for the account?
Is your account password correct and not expired?
Is there a period when your account is too new or too old?
…
My asset positions are locked out. To resolve this issue, please check the following:
Are you trying an unusual strategy or trying to trade with a large position size?
Have you opened other assets on this mobile device to make trades?
Are you using multiple trading apps or services?
…
My trades are locked out. To resolve this issue, please check the following:
Have you opened multiple money market accounts online at the same time?
Did you create a custom multi-account transaction account?
Did you transfer your money from another account to this individual account?
…
Trucking and shipping terms are governed by the laws regarding banking transactions by any transportations in federal law or public law jurisdictions in the country. Check your local banking laws or terms of agreement for the best outcome.
