1. Check transaction hashes: Verify the transaction hashes match between your wallet and the zkSync dashboard.
2. Confirm account status: Ensure your zkSync account is active and not frozen.
3. Inspect transaction details: Review the transaction details on the zkSync dashboard, including the amount and gas limit.
4. Gas prices may have changed: Check if gas prices have increased since the transaction was sent.
5. Re-scan the transaction: Use your wallet’s built-in re-scan feature or contact zkSync support to re-scan the failed transaction.
6. Check for pending transactions: Look for any pending transactions that may be conflicting with the failed one.
7. Update your wallet software: Verify your wallet software is up-to-date, as updates often include bug fixes for transactions.
8. ZkSync network issues: Check the zkSync status page for any reported network issues that may be causing the transaction to fail.
9. Contact zkSync support: Reach out to zkSync support for further assistance or to report the issue.
10. Monitor transaction status: Continuously monitor the transaction status on the zkSync dashboard or your wallet for updates.
Frequently Asked Questions:
zkSync Transaction Failed but Funds were Deducted – Troubleshooting Steps
If your zkSync transaction failed but your funds were still deducted, don’t worry! This FAQ is here to help you troubleshoot the issue and recover your funds. Please follow the steps below:
Q: What could have caused my transaction to fail?
A: There are several reasons why your zkSync transaction might have failed, including:
Insufficient gas for the transaction
Incorrect recipient address
Unroutable or congested network
Invalid or expired token allowance
Unrecoverable transaction errors
Q: What can I do if my transaction was rejected by the zkSync network?
A: If your transaction was rejected by the zkSync network, you can:
Check your transaction’s error code to identify the cause of the rejection.
Resubmit the transaction with the necessary changes, such as increasing the gas limit or correcting the recipient address.
Use zkSync’s built-in retry mechanism to automatically resubmit the transaction after a certain period of time.
Q: How can I recover my funds if my transaction was mined but failed to be processed?
A: If your transaction was mined but failed to be processed, you can:
Contact zkSync’s support team to report the issue and provide evidence of the failed transaction.
Request a refund or reversal of the transaction, which may be possible if the failure was due to a network error or other technical issue.
Be aware that, in some cases, recovering funds might not be possible, especially if they were transferred to a contract or another external account.
Q: What can I do to avoid similar issues in the future?
A: To avoid similar issues in the future, please:
Double-check your transaction details, including the recipient address and gas limit.
Use zkSync’s built-in transaction validation and simulation tools to ensure your transaction is valid and feasible.
Maintain a balance of adequate gas to cover transaction costs.
Monitor your zkSync account and transaction history regularly for any unusual activity or errors.
Q: Where can I find more information about zkSync transaction failure and recovery?
A: You can find more information about zkSync transaction failure and recovery in the following resources:
zkSync documentation and troubleshooting guides
zkSync support team and customer service channels
If you’re still having trouble with a failed zkSync transaction, don’t hesitate to reach out to zkSync’s support team for further assistance.
